Shipping and Returns

SHIPPING INFORMATION

Delivery is normally 2-5 working days via DHL Courier Service from the time the order is placed.

Please be aware that any instruments requiring Calibration will take up to ten working days to be processed.

If we have a delay on a certain product any longer than this period we will contact you to let you know immediately.

UK SHIPPING COSTS

We charge a standard £6.00 ex VAT on all sales under £50,00 otherwise free shipping within the UK mainland (exclusions apply in some cases dependent on location).

EUROPEAN UNION SHIPPING AND AVAILABILITY

NEXT DAY DELIVERY

Should you require NEXT DAY DELIVERY (Available for orders placed  Monday to Thursday prior to 11am within the UK) then this is available as an option at a cost of £6.96. Again please email or telephone us and we can advise you immediately. If you require a delivery upon a Saturday, we are afraid the cost increases due to advice from ALL carriers that we use. UPS will not guarantee a Saturday delivery.

Returns and Cancellation Policy

At Thermometer Point we want you to be delighted every time you shop with us. However occasionally we know you may want to return items, so below is our returns policy.

Delivery Information

We carry in stock the majority of the test equipment listed. Delivery is normally 2-4 working days from the time the order is placed. If we have a delay on a certain product any longer than this period we will contact you to let you know.

Returns Policy 

If you change your mind or are simply not satisfied with your purchase then you can simply return the order within 7 days of dispatch.

Warranty periods

You can rest assured that when you buy from Thermometer Point your instruments will come with a warranty. All of our instruments are covered by the manufacturer, however, each one varies in regards to the period they are under warranty for, therefore, please check the datasheet of that particular monitor for more information before you purchase.

We accept the return of all orders as long as
• The goods are in their undamaged original packaging as the order was received
• All accessories are present
• The equipment is in its original condition as sold
Please don’t just return your items without reading "To return an item" below for details.

Defective Items

All of our items are quality checked before going out of the door however should you receive a defective item we’ll gladly sort it out for you. Defective items within the product guarantee period will need to returned to us for inspection. The cost for returning the item to us will be the responsibility of the purchaser and not Thermometer Point.

Please don’t just return your items without reading "To return an item" below for details.

Upon inspection, if a fault is confirmed and the product has been deemed to have been used in a correct manner, then a full refund, replacement or repair will be offered. Should the product be found to be working to specification then you will be informed of this and asked how you wish to proceed. In the event of the returned product being found to be working to specification then no refund or replacement will be applicable.

To Return An Item

In the event of a return, the buyer should arrange delivery at their own expense. Firstly, contact us about your return on 01704 227 157 ; we will issue you with an RMA number and supply further instructions. Clearly write the RMA number on the packaging next to the address provided. The refund will be processed through your initial method of payment; bear in mind that all returns will incur a 25% restocking fee in accordance with our returns policy.

Goods must be returned to us via a signed-delivery service. This is really important as any goods that have been lost or damaged in transit will be your responsibility.  The cost for returning the item to us will be the responsibility of the purchaser and not Thermometer Point.

Should the returns request fall outside of the aforementioned 30 day period, no authorization will be given without the prior written approval of the Seller.

Order Discrepancies

If there’s a problem with your order please advise us on 01704227 157 within 7 days receipt of the goods.

This returns policy does not affect your statutory rights

Shop With Confidence

You can shop with confidence here at Thermometer Point! All client information is strictly confidential and all payments are fully secured via our GeoTrust SSL Certificate. We accept all major credit cards using WorldPay and our payment process is fast and easy to use! Why not pick up a bargain today as we currently have some great deals available?